Academy FAQ

Below you will find the answers to common questions about the FLO-Master Academy, grouped in 4 distinct categories.

If you know what category you are looking for, you can click on its name below to be taken directly to that category, or you can simply scroll through the list of questions if you are not sure.

If you have looked through the FAQ and have not found an answer to your question, you can contact our FLO-Master Academy team directly by email at, or you can fill out the form below and a member of our Academy Team will reach out to help.

FAQ Sections – Quick Navigation

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Class Registration
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Online Training Platform
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FLO-Master Certification
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What is the FLO-Master Academy?
The FLO-Master Academy is an online training curriculum to help you develop valuable skills in hydraulic system modeling and analysis and be recognized by certification for your mastery of those skills.

What classes are available?
Since no two PIPE-FLO users are the same and PIPE-FLO has many capabilities and applications, we offer a wide variety of classes covering basic functionality to complex system troubleshooting and more are being added. Go here to see our latest offerings.

How long are the classes?
Lab courses are delivered in single, easily consumable online sessions of either 2 or 4 hours, depending on the topic being covered. The course catalog located here includes the duration for each class.

When are classes held?
In an effort to provide you with options to fit within your day, classes may be scheduled in either morning or afternoon, with start times typically at 9AM or 1PM Pacific. Please take a look at the class schedule here for the specific start time of the class you are interested in.

I see a class in the catalog that I’d like to take, but it isn’t on the schedule. Does that mean it isn’t offered anymore?
In order to maintain the flexibility to provide our customers with classes they need when they need them, we don’t fully pack our training schedule. We rotate through the classes, but if there is one you like to take that isn’t currently on the schedule, let us know at and we’ll bump up the priority.

Are there any materials included with the class?
Most classes include outlines and exercises depending on the specific topic which are shared during the class.

Is there any theory covered in the class?
At Engineered Software, we feel that in order to use PIPE-FLO properly you need to have a good understanding of the underlying theory, so in addition to direct how-to content, we make sure you understand the foundational concepts.

Can I take a class on-demand?
Because of the benefit of hands-on interactive content in learning how to use PIPE-FLO, our primary focus is live, scheduled training.

Class Registration

How do I register for the FLO-Master Academy?
Simply register for a FLO-Master Academy course and you are all set!

What happens after I register for a class?
You’ll receive a thank you note with instructions for logging in, testing your connection, and an access code to get you into the portal.

Can I register for multiple classes at one time?
Yes, the shopping cart allows you to purchase one or many classes in the same cart.

Online Training Platform

How are the classes delivered?
Classes are cloud-based and delivered on the web through a virtual instructor-led training platform. The platform allows attendees to interact with each other and with the instructor collectively and independently as if they were all in the same classroom.

Do I need PIPE-FLO® installed on my computer?
Since PIPE-FLO is loaded on the virtual machine in the training platform’s lab, you can take the class even if you don’t have PIPE-FLO loaded on your machine. However, when possible we recommend taking your Academy courses on the same device that you use to model in PIPE-FLO.

Do I need to use one of my company’s licenses during the class?
There is no need to reserve one of your company’s licenses in order to take the class. The virtual machine in the on-line lab is already licensed to run a fully-featured PIPE-FLO instance.

Do I need to install any software on my computer?
No download or install is required to take the training, just access the class through the portal on the web through your browser.

Are the classes lecture or labs?
Classes have elements of both instructional teaching and hands-on labs using PIPE-FLO on a virtual lab machine for balanced learning and better retention of concepts and skills.

What if I have a question during the class?
You can ask the instructor verbally or through a private chat included with the platform any question you may have during the class.

Can I get a recording of the class?
Because the classes are virtually live, interactive, and include attendees from different customers and industries, we do not provide recordings of public classes out of respect for the privacy of you and our customers.

FLO-Master Certification

What are the different levels of FLO Master Academy certification?
There are three levels of certification designated by the number of stars in the certificate – 1, 2, or 3. Level 1 is understand the basic workings of PIPE-FLO and can effectively create and work with PIPE-FLO models. Level 2 demonstrates attainment of more advanced applied knowledge in hydraulic modeling, and Level 3 certifies you as a PIPE-FLO expert, equipped to tackle the most difficult and complex system issues.

How do I get FLO Master Certification?
Each level of certification requires a minimum of 16 hours of instruction at that Level. When you have completed the requisite training, we will provide you with your certification.

Will I get a certificate of completion for each class?
Yes, for each class you will receive a digital certificate of completion as proof you have taken the course.

Do FLO-Master Academy classes count for Professional Development Hours (PDHs)?
Yes, we grant PDHs for FLO-Master Academy classes commensurate with the content and length of the class.

I’ve previously completed the two-day FLO-Master course; can I get credit for that?
Yes, when you enroll in any FLO-Master Academy class just let us know when you took the 2-day FLO-Master course, either on-site at your facility or one of our regional in-person classes, and we’ll credit that to your Level 1 certification.

I’m an experienced PIPE-FLO user; can I get credit for that?
In recognition of our longer-term users, if you have a number of years of experience with demonstrated competency, we accept that for Level 1 certification. Contact us at if you believe this applies to you. We don’t have programs to “testing out” of Level 2 or Level 3 requirements.

Do I have to achieve Level 1 certification before taking Level 2 or Level 3 classes?
It is highly recommended you obtain Level 1 certification before signing up for Level 2 or Level 3 courses as we don’t go back over the basics in the higher level classes. However, you must obtain certification at Level 1 before you can be granted Level 2 certification, and likewise obtaining Level 2 certification before you are granted Level 3.

Do I have to take all the classes in numerical order?
No, for example you can take FM203 before FM201 if you would like.